The Digital Future

Kevin Benedict

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Top Stories by Kevin Benedict

Artificial intelligence and machine learning systems are made up of code and algorithms, and as such, they work as fast as computers can process them.  Often this means massive amounts of learning can be accomplished every second without stop 24x7x365.  Code doesn't need to take weekends off, holidays, or sick time. Code doesn't get tired. It can recognize complex patterns, areas of potential improvement and problems in real-time (aka digital-time).  Given these available computing capabilities and speeds, what are executives to do with AI and machine learning, when we live and operate in relatively slow human-time, and work within organizations that work at an even slower pace of organizational-time. I believe the first step is to admit we have a problem - the problem is a difference in the speed that computers can operate, and the speeds in which us humans can pr... (more)

Next Gen #DigitalTransformation Shakes Things Up Again! | @ExpoDX #AI #IoT

What if you could closely measure your retail competitor's in-store sales every day? What if you could be alerted when competitors were increasing or decreasing production at different factories or ordering more materials?  Would that be valuable?  If it were possible, how would it change your strategies and the way you operated? Intelligence capabilities that in the past were available only to nation-states are now available to commercial organizations through services provided by companies like Orbital Insight.  They partner with a wide range of satellite and other geospatial d... (more)

Christine Ashton of @SAP and #DigitalTransformation | @ExpoDX #IoT #IIoT

I have the honor of hosting the CIO Water Cooler.com's IT Leadership Series, and this week I had the privilege of interviewing Christine Ashton, SAP's Global CDO, Digital Office, ERP Cloud.     In this interview, we dig deep into her insights on digital transformation, AI, automation and the economic case for running ERPs in the cloud, plus what it takes to win in a fast changing technology environment. Enjoy! DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the conference tracks for CloudEXPO | DXWorldEXPO 2018 Ne... (more)

Customer Experience and #DigitalTransformation | @ExpoDX #AI #SmartCities

We have been traveling a lot lately. Why? Here at Regalix, we help large global companies with their customer success and sales enablement initiatives, which include things like digital marketing, knowledge management, customer experiences, sales operations, customer service and support, rewards and loyalty programs, etc., all of which are critical to the business and are today being digitally transformed. While helping businesses transform themselves in these areas we have seen and learned a great deal. Let me share some of the lessons we have learned.Org Charts, Centralization ... (more)

What Artificial Intelligence Can Teach Us About Ourselves | @CloudExpo #AI #DX #ML

Most of us understand that artificial intelligence (AI) offers opportunities for productivity improvements in the form of speed, automation, standardized actions and responses, plus the opportunity for continuous improvements via machine learning. These opportunities are enabled by data inputs that are analyzed and processed through AI algorithms that execute a desired decision and action. For all of the great capabilities and benefits that AI can provide, there is also a potential dark side. AI solutions can easily codify our prejudices, bias, gender stereotypes and promote inju... (more)