Digital Transformation (DX) Headquarters

Kevin Benedict

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Latest Blogs from Kevin Benedict
Throughout history military leaders have suffered through the "fog of war," where they desperately sought answers to six key questions: Where are my enemies? Where are my friends? Where are my forces? Where are my materials and supplies? What capabilities are available now and at ...
Any significant business process that can be documented and best practices identified - will be. Any defined process that can be standardized - will be. Standardized processes that can be codified and automated (through robotic software automation), will be - if the volume justifies ...
The human work of solving problems, facing challenges and overcoming obstacles tends to share a common goal: creating stable, secure and predictable environments. The tendency for most humans is that once we solve a challenge, we want to be done with it. That propensity, however, does...
The renowned military strategist John Boyd taught that people and institutions collect favorite philosophies, strategies, theories and ideologies over a period of time, and then try to align the future to fit them. The problem with this is the future is rarely like the past, and tryin...
Increasingly, in a world of compressed times and distances, humans will be the inventors, designers and managers of digital systems and processes, rather than the operators. Operations will be measured in milliseconds, an inhumane speed where only the machines can deliver. Professor ...
I have had the opportunity to work for and around a good many start-ups during the course of my career. Often the start-up founders would simply define a problem, develop a solution and launch a company. The marketing department would then do their very best to identify the individuals...
How can an organization with decades worth of accumulated ERP customizations and configurations, IT systems and customized software applications digitally transform fast enough to keep up with the rapidly changing behaviors of digital customers? That is a hard question most organizatio...
The winning trinity in competitive decision-making includes people, ideas and things according to the renowned military strategist John Boyd. Although competitive decision-making is not yet an Olympic sport, it affects us all. Leaders (people) must become trained experts at using digi...
I came across the brilliant blog site of Futurist Frank Diana this week. In one of his most recent articles he discusses the concept of combinatorial nature. He states, "We are seeing exponential convergence across the areas of science, technology, economics, society, ethics, and pol...
Consumer behaviors are changing at speeds never before seen in many industries, which is impacting how businesses operate and bring products to market. In fact, more than a dozen retailers have closed this year as a result of having business and IT systems, and supply chains that are u...
Digital technology innovations and advancements, and our adoption of them, have changed us. We are different consumers, employers and employees. Our expectations have increased. We have become mobile, impatient and demanding. We are global. We demand immediate, accurate and real-time r...
The size of competitors and the longevity of their brands, are less predictive of future success than the quality and speed of their information logistics systems, and their ability to use it as a competitive advantage.More data is being generated today than ever before, and successful...
The behaviors and expectations of today’s consumers are rapidly evolving under the influence of digital and mobile technologies; as a result, retail growth and profits are quickly shifting to digital commerce. These changes require retail industry decision makers to acquire real-time s...
A key challenge that retailers face today is the difficulty of accurately judging where they are on the digital maturity curve relative to their competitors. There appears to be little expertise in making this assessment; for example, 79% of digital leaders don’t know they are ranked a...
For executives, transforming an enterprise is always difficult, but when an enterprise is highly profitable - digital transformation is even harder. The temptation to follow the maxim, “Don’t fix what isn’t broken,” is just too compelling. "When you average 8% same-store sales [growth...
The behaviors and expectations of today’s consumers are rapidly evolving under the influence of digital and mobile technologies; as a result, retail growth and profits are quickly shifting to digital commerce. These changes require retail industry decision makers to acquire real-time s...
A key challenge that retailers face today is the difficulty of accurately judging where they are on the digital maturity curve relative to their competitors. There appears to be little expertise in making this assessment; for example, 79% of digital leaders don’t know they are ranked a...
One of the biggest epiphanies that emerged from our research for the report, “How Digital Thinking Separates Retail Leaders from Laggards” is the difference between leaders and laggards. Digital leaders see digital transformation as a positive, while digital laggards express far more f...
Speed impacts us in many different and unexpected ways.  It can alter how we perceive the world.  For example, a person might say they live 5 minutes from town.  Five minutes of walking is a third of a mile.  Five minutes by automobile is 5 miles - by airline it cou...
In 2016, total worldwide retail sales reached $22 trillion, of which digital commerce makes up $1.9 trillion, or 8.7% of the total. While the majority of retail sales still occur in brick-and-mortar stores, overall growth is predominantly driven by digital commerce, which was expected ...
I had the privilege today to interview Oracle's mobile and Chat Bot expert, Suhas Uliyar.  In this video interview we discuss the four components of Chat Bot development, how they utilize mobility platforms, sentiment analysis, APIs, personalization, decision-trees, AI and much mo...
In 2016, total worldwide retail sales reached $22 trillion, of which digital commerce makes up $1.9 trillion, or 8.7% of the total. While the majority of retail sales still occur in brick-and-mortar stores, overall growth is predominantly driven by digital commerce, which was expected ...
George Lucas, creator of Star Wars, once said, "You can't do it unless you can imagine it." Inour latest research on the future state of work in the retail sector, we find many industry executives struggling to imagine where the future is leading them and their organizations, not to me...
The military strategist Colonel John Boyd wrote that success depends on three things, 1) People, 2) Ideas, and 3) Things, in that order.  People have to be trained to think and do the right things, using the right ideas (doctrines, strategies and tactics) and then utilize the best...
Technologies help us deliver on a business strategy.  Without a strategy, there is no rationale for deploying technologies.  In addition, there is no rationale for digital transformation, unless there is a need for business transformation.  If you believe this as we do, ...
George Lucas, creator of Star Wars, once said, “You can’t do it unless you can imagine it.” In our latest research on the future state of work in the retail sector, we find many industry executives struggling to imagine where the future is leading them and their organizations, not to m...
Amazon knows me. Oh boy, do they know me! Our dog thinks the deliveryman is part of our family. Amazon knows what I like, and does their very best to create a wonderful and personalized experience for us by using their "system of intelligence" to provide it. Amazon Prime membership ...
As part of SAP's IoT Influencer program, I had the honor of interviewing Hitachi's Rob Tiffany on Industrial IoT platforms, mobility platforms and the role of artificial intelligence at Mobile World Congress 2017.
Amazon knows me.  Oh boy, do they know me!  Our dog thinks the deliveryman is part of our family.  Amazon knows what I like, and does their very best to create a wonderful and personalized experience for us by using their "system of intelligence" to provide it.  Ama...
Have any of you spent time considering how digital transformation, artificial intelligence, IoT, mobility and virtual and augmented reality are impacted by computer memory? Me neither until this week at GSMA's Mobile World Congress 2017 in Barcelona.  I had the privilege of interv...
Fingerspitzengefühl: Is a German word used to describe an ability to maintain attention to detail in an ever-changing operational and tactical environment by maintaining real-time situational awareness.  The term is synonymous with the English expression of "keeping one's finger o...
We asked 50 futurists, professionals employed to review trends and develop strategy, to identify and rank the top five ways they believe digital transformation will drive value generation between now and 2020.  Here are their top five answers:Accelerates speed to marketStrengthens...
Presidents are powerful people facing and dealing with complex nation, market and economy sized problems.  Making good decisions and managing these deeply complex systems and organizations requires massive amounts of data, analysis, experience and understanding. They must process ...
Digital transformation requires participants to have a vision for and understanding of what they are trying to achieve and why. In fact, the lack of a clear digital strategy is the second biggest mistake companies make in digital transformation, right behind moving too slowly, accordin...
Change is hard, and many of us procrastinate, make excuses or lag behind. Today, we simply can’t. Digital technologies are no longer “nice-to-have” tools of the business – today they are the business. Digital laggards are already finding their markets disrupted and their abilities to c...
In a world that operates on billions of digits every day, humans are too slow and inattentive.  To adapt, we must automate the processing of millions of complex transactions on a daily basis, at speeds fast enough to satisfy impatient digital users. This adaptation requires a mass...
Adam Smith wrote about rational self-interest, which posits we work together for the greater good when it benefits ourselves. Does this concept translate to robots, automation and employment? I think it does. I believe most of us would agree that replacing large numbers of humans with...
Adam Smith wrote about the concept of rational self-interest, which posits we work together for the greater good when it benefits ourselves. Does this concept have relevance in the context of robots, automation and employment? I think it does.I believe most of us would agree that repla...
Forty months is not a lot of time to design, develop and deliver something monumental. Consider that it took 182 years to build the Notre Dame Cathedral in Paris, 20 years to build the Great Pyramid of Giza and 10 years to build the Panama Canal. Executives from digital-leading compani...
Forty months is not a lot of time to design, develop and deliver something monumental. Consider that it took 182 years to build the Notre Dame Cathedral in Paris, 20 years to build the Great Pyramid of Giza and 10 years to build the Panama Canal. Executives from digital-leading compani...